Help Doodle customers, merchants and riders resolve issues quickly and with empathy. Be the voice that makes people love using Doodle.
What you will do
- Respond to customer queries via in-app chat, email and phone
- Resolve order issues including refunds, missing items and late deliveries
- Escalate complex cases to the operations or engineering teams
- Document common issues and suggest process improvements
- Maintain a high customer satisfaction (CSAT) score
What we are looking for
- 1+ year experience in customer service or support
- Excellent written and spoken English and Swahili
- Patient, empathetic and solution-oriented
- Comfortable using ticketing systems and CRM tools
- Available to work flexible hours including evenings and weekends
Nice to have
- Experience in food delivery or e-commerce support
- Familiarity with Zendesk, Freshdesk or similar tools
Interested?
Send your CV and a short note about why you want to join Doodle to careers@doodle.co.ke
Please include “Customer Support Agent” in the subject line.