At Doodle, food safety is built into every layer of the platform. From the moment a merchant joins to the second your order arrives, we apply standards that protect your health.
Merchant verification
Every restaurant, grocery store and pharmacy on Doodle goes through a verification process. We check food hygiene certificates, business registrations and (where applicable) category-specific licences like pharmacy board registrations or liquor licences.
Temperature-controlled delivery
Our riders use insulated delivery bags designed to maintain temperature during transit. Hot food stays hot. Cold groceries stay cold.
Real-time tracking
You can track your order from kitchen to doorstep. If something goes wrong — a long delay, a missing item — you can reach our support team directly through the app.
Customer protection
If your food arrives in poor condition, Doodle's AI-powered support system can process a refund in minutes. Upload a photo, describe the issue and our computer vision system will assess the claim automatically.
Our commitment
We are building the safest food delivery platform in East Africa. If you ever have a concern about food safety, reach out to safety@doodle.co.ke.